Refund policy

Return & Refund Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. Below is a summary of our return and refund policy:

Return Rules Summary:

  • Return Window: We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
  • Eligibility for Return: To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
  • Starting a Return: To start a return, please contact us at sales@myhoteltowels.com. Returns will need to be sent to the following address: [INSERT RETURN ADDRESS].
  • Return Shipping: If your return is accepted, we’ll provide you with a return shipping label and instructions on how to send your package. Please note that items sent back without first requesting a return will not be accepted.

Damages and Issues:

Please inspect your order upon reception. If you receive a defective, damaged item, or the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items:

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., special orders, personalized items)
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

Unfortunately, we cannot accept returns on sale items or gift cards. Please reach out if you have questions about your specific item.

Exchanges:

The fastest way to get a new item is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period:

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, without justification. The item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds:

Once we’ve received and inspected your return, we will notify you if the refund was approved. If approved, you’ll be refunded on your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at sales@myhoteltowels.com.

If you have any questions or need further assistance regarding returns, please don’t hesitate to contact us at sales@myhoteltowels.com.

Feel free to fill in the return address and make any additional adjustments as needed!